As a 100% South African manufacturer, we focus on providing a quality product with functional design and lifetime durability. This Organic Hemp & Silk Baby Carrier is fully guaranteed against defects in materials and workmanship. Ubuntu Baba will repair or replace, at their option, this product if proved defective in materials or workmanship during the lifetime of the product. This guarantee does not apply to the natural breakdown of materials which occurs with extended use, or repairs necessitated by accident, improper care, or negligence. Products returned under these conditions will be repaired, where possible, for a nominal charge. Please note all items returned for repair will only be accepted in a clean condition.