Frequently Asked Questions
WHAT ARE THE SHIPPING COSTS AND HOW LONG WILL IT TAKE?
We offer free shipping nationwide and will deliver your carrier to your door within 2-3 working days. Please allow an extra 2-5 working days for farms or outlying areas.
WHAT IF MY BABY DOESN’T LIKE IT?
We offer a 30 day money back guarantee, provided the product is returned in ‘as new’ condition. Email us on email@example.com and we will arrange collection.
DO YOU OFFER A QUALITY GUARANTEE?
Our carriers come with a lifetime guarantee on all stitching and workmanship.
WHAT MAKES YOUR BABY CARRIERS UNIQUE?
Suitable from newborn to 14 months (max 12kgs), our Stage 1 is light, breathable and easy to use. The softly padded waistband provides extra support for the postpartum body and is very gentle on c-section healing.
With many ways to adjust our Stage 2 carrier, we guarantee you’ll get a comfy fit and be pleasantly surprised at just how light your heavy toddler will feel! With a height adjustment zip, the option to wear the straps in an X or H, as well as perfect fit adjusters, you’ll be ready for any adventure your heart desires.
Hemp is UV resistant and a great temperature conductor, keeping your baby cool in hot weather and snuggly and warm during the winter months. Hemp fabric “wears in, not out” so your carrier gets softer and comfier, the more it’s worn. The farming of hemp also offers significant benefits for the economic and environmental sustainability of our planet as it grows rapidly and requires little water and no pesticides or herbicides.
I’M PLUS-SIZE / VERY PETITE. DO YOUR CARRIERS FIT ALL SHAPES AND SIZES?
Our carriers are very easy to adjust to fit all body types and sizes, with extra long straps that can be neatly tucked away at the length needed.
CAN I WEAR MY BABY FACING OUTWARDS?
We do not recommend wearing your baby facing outwards in our Stage 1 or Stage 2 carrier, as they have not been designed to support an outward facing position, but rather the ergonomic inward facing position (or back carry position in the Stage 2) that supports the natural flexed c-curve of a baby’s spine.
I’M CONFUSED, WHAT’S THE DIFFERENCE BETWEEN A STAGE 1 AND A STAGE 2 AND WHICH ONE SHOULD I CHOOSE?
Our Stage 1 carrier is designed first and foremost to help you meet the needs of your newborn baby quickly and easily. It’s made of a softer and more breathable organic hemp fabric than the Stage 2 (a young baby is still developing their system to be able to regulate their own body temperature) and grows with your baby from newborn to 14 months or 12kgs, whichever comes first. It can only be used in the inward facing front carry position and is more suitable for the ‘NINO period’ than the Stage 2. (Scroll down for more info on the NINO period.)
The Stage 2 can be used from around 9 months+ and has a weight limit of 20kgs. It’s made from a cotton canvas and hemp blend, still more breathable than any other fabric of that thickness but less soft and breathable than a Stage 1. It’s a bigger carrier in general, and designed with a more emotionally mature toddler in mind and can be used for both front and back carry positions.
There is a drawstring across the body of the Stage 1 carrier which allows you to adjust the width of the seat – once your baby reaches the full width of the seat, that’s how you know they will be able to fit comfortably into the Stage 2. Most parents who own a Stage 1 carrier will upgrade to a Stage 2 between 10 and 12 months of age, for the main reason of wanting to be able to do a back carry, however many parents use the Stage 1 all the way through to 14 months.
WHAT IS THE NINO PERIOD? (nine months in, nine months out)
In babywearing, the NINO period stands for nine months in, nine months out. It’s the most important stage for emotional development, when your baby needs to feel the safety of being held close against your chest and the sound of your heartbeat will almost always calm them down. Babies often go through periods of being overstimulated and struggling to fall asleep so we designed our Stage 1 carrier to create more of a hugging feeling around baby, which mimics the feeling of being held snugly in the womb and helps to calm them down so they can fall asleep quickly.
ARE YOUR BABY CARRIERS ERGONOMIC AND DO THEY COMPLY TO THE STANDARDS OF THE INTERNATIONAL HIP DYSPLASIA INSTITUTE FOR NEWBORN HIP DEVELOPMENT?
Yes, our baby carriers have been designed to ergonomically grow with your baby, supporting their legs in the correct ‘M’ position from birth through to toddlerhood.
WON’T THE ‘M’ POSITION HURT MY NEWBORNS HIPS?
No, the ergonomic M position is the natural froggy position that your baby will assume if you hold them up onto your chest, there is absolutely no over-stretching of the hips involved as the seat width on our Stage 1 carrier is fully adjustable to suit the width of your babies hips. You can set the width to the tightest setting and then thread the carrier body through the small gap between your babies legs and spread the fabric up and over their bum to support their back. Their little feet can wrap around the carrier and back under their bum again.
HOW SOON CAN I USE YOUR CARRIER AFTER MY C-SECTION?
As soon as you feel comfortable and able to walk and hold your baby safely, you will be able to use your carrier. When wearing your newborn the waistband will be positioned around belly button height which is much higher up than your incision, so it shouldn’t place any pressure on your scar. As with anything medical, it’s always best to listen to your medical practitioner’s advice.
IS IT POSSIBLE TO BREASTFEED IN YOUR CARRIERS?
CAN BABYWEARING HELP WITH GAS, COLIC OR REFLUX?
Absolutely. Keeping your baby upright after a feed has been attributed to decreasing the effects of reflux by helping to stop the acid refluxing and your baby vomiting. As soon as your baby has settled after a feed you can put them in the carrier which will keep them in an upright position. The simple natural movement of walking with your baby in a carrier will help calm and settle them.
WON’T I BE SPOILING MY BABY OR CREATING BAD HABITS IF I WEAR THEM FOR LONG PERIODS OF TIME?
No, there is no such thing as spoiling your baby. Your baby needs as much love and physical touch as possible to help them feel comfortable in their new environment. This is what baby expert Meg Faure has to say on the subject:
“Until 200 years ago all babies were carried on their moms and dad, in slings and carriers. Most babies love to be carried and those who spend a lot of time in a sling or carrier around their parents’ bodies tend to cry less than those who don’t. By keeping your baby close to you, you will provide him with physical contact, security, stimulation and movement, which are all excellent conditions for his development.” Read Meg’s full article here.
WHERE ARE YOU CARRIERS MANUFACTURED?
Our factory is based in Retreat in Cape Town and we are proud to say that our products are all 100% South African manufactured.
WHERE CAN I TRY THEM ON?
WHAT’S THE BEST WAY TO WASH MY CARRIER?
Place your carrier in the washing machine with similar colours. We do not recommend soaking your carrier for long periods as it could cause the dye to run and the fabric to become faded. Cool wash only. Do not use fabric softener as it will compromise the breathability of the hemp, making it stiff and sticky. Do not tumble dry. Do not dry clean.
I HAVE A STAGE 1 AND WANT TO UPGRADE TO A STAGE 2, DO YOU DO TRADE-INS?
We don’t do trade-ins, however Ubuntu Baba baby carriers come with a lifetime guarantee on all stitching and workmanship, meaning they retain their resale value very well, so you should easily be able to sell your Stage 1 or Stage 2 carrier second hand on the Pre-loved Ubuntu Baba Facebook Group (please note this group is a community run group and we are not responsible for any purchases or sales made on this group).